Publishing Legacy Information on the WebThe ease of use and accessibility of the Internet have changed your customer's expectations. Now your customers expect to be able to access information about their orders and accounts over the Internet. You have the same expectation for the companies with whom you do business. You view your bank account information online. You use the Web to look-up information about items you are shipping or receiving. The list goes on.
So how do you provide this same service to your customers? The good news is that this is fairly simple to set up. The reason this is easy to set up is that you already have most, if not all of the information you need, the information your customers would like to view online. However, right now, all this information is probably locked in your legacy systems, the systems you use to run your organization. A quick export of the information from your legacy system and a quick import into Lotus Domino and just like that, your customers are now able to view their order or account information via the Web.
"What about security?" you ask. Lotus Notes and Lotus Domino provide complete security for your customer's information. Just as you logon to your bank's Web site, your customers will logon to the Extranet area of your Website. This identifies them to Domino and instructs Domino to allow them to view only the order or account records that are associated with their logon account. Domino also supports SSL, the same security employed by your bank to ensure your customer's information remains secure even when it is in transit over the public Internet.
By now you are probably wondering how hard it must be to set this up. Well, wonder no more. It's actually much easier than you think. Give us a call. We'd love to show you how to get from here to there. You've got nothing to lose and your customers have everything to gain.
Would you make a difference at your organization if you could make it easier for your customers to do business with you?
You already have a team of specialists for your industry. We help you and your team brainstorm how to strengthen your relationship with your customers by simplifying how they work with you. Instructional videos, web site improvements, customer service initiatives or insert your idea here.
Call us today to learn more about this fun and exciting process - 847-394-0266.